Thank you for choosing Autodigilab. We want you to be fully satisfied with our AI‑automation products and services. This Refund Policy explains when and how you can request a refund, the circumstances under which refunds are granted, and the process we follow once a request is received.
This Refund Policy applies to all purchases made directly through autodigilab.com or any Autodigilab‑branded application, including:
Paid subscription plans (monthly or annual)
One‑time template packs, workflow files, or add‑ons
Professional implementation or training services
Good‑Faith Requirement – Refunds are intended for genuine cases of dissatisfaction or accidental purchase. Abuse of this policy may lead to account suspension.
Payment Processor Limits – Refunds can only be issued to the original payment method (e.g., credit card, PayPal). We cannot send funds to a different card or bank.
Currency Fluctuations – All refunds are processed in the original currency. Exchange‑rate differences and bank fees are outside our control.
| Plan Type | Refund Window | Refund Amount | Notes |
|---|---|---|---|
| Monthly Plans | 7 calendar days from initial purchase only | 100 % | Renewals are non‑refundable once charged. |
| Annual Plans | 14 calendar days from initial purchase | 100 % | After 14 days, pro‑rated refunds are available only if legally required. |
| Upgrades / Downgrades | N/A | Prorated credit applied to next invoice | Downgrades take effect at next billing cycle. |
Example: If you purchase an annual plan on 1 March and request a refund on or before 15 March, you will receive a full refund. Requests on 16 March or later will be declined unless mandated by local law.
Eligibility Window – 7 calendar days from purchase
Non‑Refundable Items – Assets downloaded more than three (3) times, customized template files, or any item marked “Final Sale” at checkout
License Revocation – Upon refund, your license to use the refunded item is terminated and you must delete all associated files.
| Service Stage | Refund Policy |
|---|---|
| Discovery / Scoping Deposit | Fully refundable until work commences |
| Milestone Payments | Refundable only if the deliverable has not been provided and no time has been logged |
| Completed Deliverables | Non‑refundable once accepted or 5 business days after delivery, whichever comes first |
All service agreements contain specific milestone and acceptance criteria; those terms govern in case of conflict.
Promotional credits have no cash value and are not refundable or transferable.
If a purchase made with a promo code is refunded, the promo code is considered redeemed and will not be reissued.
Log in to your Autodigilab account.
Navigate to Account → Billing → Manage Plan.
Click Request Refund next to the relevant transaction.
Complete the short form indicating the reason for your request.
Submit the request. You’ll receive an automated email confirmation.
Alternatively, email billing@autodigilab.com with:
Full name and account email
Order ID or invoice number
Date of purchase
Reason for refund
Review: 2 business days
Approval / Decline Notice: Sent via email
Refund Processing: 3–10 business days (subject to your bank or card issuer)
Refunds approved for PayPal accounts may appear instantly once processed. For credit‑card refunds, allow one complete billing cycle for the credit to appear.
Initiating a chargeback without first contacting Autodigilab may result in:
Immediate account suspension
Loss of access to purchased products and future updates
Collection of chargeback fees (imposed by processors)
We’re committed to solving issues quickly—please email billing@autodigilab.com before contacting your bank.
We may modify this Refund Policy to reflect changes in law or our business model. Updated versions will be posted on this page with a new “Last Updated” date. Material changes will be announced via email or in‑app notification at least 15 days in advance.